Contact Us

    At Ivy Barney, we value our customers and strive to offer not only premium lighting solutions but also world-class support. Whether you’re looking for assistance with a product, need help placing an order, or simply want to offer feedback about your experience, our dedicated customer care team is here to help.

    📩 How to Get in Touch

    The most effective way to reach us is via email. Please send all inquiries to [email protected] and include your name, contact information, and order number (if applicable) for faster service. Our support team is available Monday to Friday, 9 AM to 6 PM (excluding major holidays).

    We encourage you to contact us for:

    • Order updates and shipping status
    • Product recommendations and technical details
    • Warranty and return information
    • Help with placing an order
    • Reporting a defective or damaged item
    • Assistance with payments or checkout
    • General feedback or suggestions

    ⏳ Response Time

    Our typical response time is within 24 to 48 business hours. During peak seasons or promotional sales, responses may take slightly longer, but we assure you that every inquiry is important to us and will be addressed as soon as possible.

    🌎 International Customers

    We proudly serve customers from around the globe. If you are contacting us from outside the United States, please ensure your message is written in English so we can assist you efficiently. Our team can help with international shipping questions, customs concerns, and product availability in your area.

    🛠 Product Assistance

    Need help choosing the right lighting fixture? Not sure which size or style best suits your space? Our team can help you make the perfect choice. Include photos of your space if you’d like tailored advice from our lighting experts.

    If your order arrived damaged, defective, or incomplete, please contact us immediately with your order number and photos of the product in question. We’ll work quickly to make things right.

    💬 Share Your Thoughts

    Your feedback matters. Whether you love your new chandelier or have ideas for improving our services, we welcome your input. Every message helps us improve and serve our customers better.

    Stay Connected

    Don’t miss out on new arrivals, special promotions, or lighting tips. Subscribe to our newsletter or follow us on social media for the latest updates from ivybarney.com.

    📧 Email: [email protected]
    🌐 Website: www.ivybarney.com

    Thank you for choosing Ivy Barney — where illumination meets inspiration.