Frequently Asked Questions (FAQ)

    Welcome to IvyBarney.com! Below you’ll find answers to some of the most frequently asked questions about our lighting products, ordering process, shipping, returns, and more. If you have any additional questions not listed here, feel free to reach out to us at [email protected] — we’re always happy to help!

    1. What types of lighting products do you offer?

    We offer a curated selection of high-quality lighting fixtures, including chandeliers, pendant lights, wall sconces, table lamps, floor lamps, and outdoor lighting solutions. All of our pieces are carefully designed to combine style, functionality, and durability.

    2. Do you offer international shipping?

    Yes, we ship internationally to most countries. Shipping fees and delivery times will vary depending on your location. At checkout, you will be able to view shipping options available for your address.

    3. How long does shipping take?

    Standard processing time is typically 1-3 business days, followed by shipping times which may vary depending on your region:

    • Domestic (USA): 3–7 business days
    • International: 7–21 business days
      Please note that delays may occur due to customs or local postal services.

    4. How can I track my order?

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the courier’s website.

    5. Can I modify or cancel my order after placing it?

    We process orders quickly to ensure fast delivery, so we recommend contacting us at [email protected] within 12 hours of placing your order if any changes are needed. After that, we may not be able to modify or cancel it.

    6. What is your return and exchange policy?

    We accept returns and exchanges within 30 days of delivery, as long as the item is unused and in its original packaging. Please contact us before sending any returns so we can provide you with return instructions. Return shipping costs may apply.

    7. Do your lights come with bulbs?

    Some of our fixtures include bulbs, while others do not. Please refer to the individual product page for details. We also list compatible bulb types and wattage recommendations.

    8. Do you offer warranty on your products?

    Yes, we offer a 1-year limited warranty on all our lighting fixtures against defects in materials and workmanship. If you experience any issues, contact us with photos and your order number.

    9. Can I get help choosing the right light for my space?

    Absolutely! Our customer support team is here to offer personalized recommendations. Feel free to email us with photos of your space and your lighting goals, and we’ll guide you through your options.

    10. How do I contact customer support?

    You can reach our friendly support team anytime by emailing [email protected]. We aim to respond within 24–48 business hours.

    Still have questions?
    We’re here for you. Email [email protected] or visit our Contact Us page. Thank you for shopping with Ivy Barney — where beautiful lighting begins.